I was wondering if anyone who has worked with personas ever ended up with clusters of personas - for example, identifying personas who together form a family (in a household contex …

This question is NOT about what's appropriate compensation or reward for a participant that you recruit from outside your organisation. It's about participants from inside your org …

If you had an hour to instruct non user experience professional on organizing/facilitating their own sessions, what would you do? And what resources would you deem essential for t …

As I'll be getting started on a project involving displaying dashboard data on call centre wallboards I thought I'd solicit your experience as part of my preparatory research. If …

Hi, i´m looking for a method to validate use cases (during design phase). Right now we conduct an workshop with SME´s (subject matter experts), developers and usability experts (n …

Clients often get confused between an end user vs. a proxy user e.g. the trader on the floor using the software vs. the trading floor manager. What would be the top 5 reasons to pr …

Microsoft Production Reaction Cards (doc) The set includes 118 words which presumably you would reorganise, format and print off as individual "cards". I've never used them but I …

I've always been quite sceptical of the value of focus groups but i'm interested to know what value they bring in early stage user research? Matt

I've been spending time looking at pages and page flows trying to reduce bail rates and increase completion rates on large ecomm site when a brand manager asked a very intriguing q …

Hi, I have used basic blogs and other basic tools for diary studies in the past (and I am still a fan of the physical book diary btw) but I am looking to review other more specifi …

I'm interested to hear what people's preferred setup/software for moderated remote usability testing is these days. What do you use/recommend?

For an upcoming project I am toying with the idea of supplementing a day of typical card-sorting sessions with another day of 'rapid-fire' or mini-card sort sessions done on the fl …

I'm planning a card sort, haven't done one face-to-face for a while. I was wondering if we had any thoughts/rules of thumb re: the number of cards that it is realistic to expect a …